Customer FAQs

We're here to help! Below you'll find answers to the questions we get asked the most. If you still can't find the answer to your question, you can contact us.

General

How does Capalona work?

Capalona is an online business loan comparison platform that matches your business with the most suitable funding providers on our panel based on your application details. We simply help connect your business to the right lenders.

Visit our how it works page for more information.

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How do I make a complaint?

We take your complaints seriously. If you are not entirely satisfied with the service provided by Capalona and would like to send a complaint, please visit our complaints procedure for more information.

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How do I access the accessibility menu?

We strive to ensure that our services are accessible to people with disabilities. We have invested a significant amount of resources to help ensure that our website is easier to use and more accessible for people with disabilities, with the strong belief that website accessibility efforts assist all users and that every person has the right to live with dignity, equality, comfort and independence.

Please visit our accessibility statement for more information.

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How do I contact Capalona?

We’re here to help! If you have any questions or feedback, please contact our friendly team. You can contact us by email, phone or in writing. Please visit our contact us page for more information.

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Does applying with Capalona affect my credit score?

Using our platform to see your lender results will not impact your credit score. However, if you choose to apply and proceed with a lender, then they will search your credit report to check your suitability.

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Is there a charge for using Capalona?

No, it’s 100% free to use, so there is no charge to you for using the Capalona platform.

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How does Capalona make money?

Capalona is free to use. We do not charge customers a fee for using our platform, but may receive a commission from lenders or other brokers for effecting such introductions - in a similar way to other comparison websites.

You can read more about how our service works and how we make money in our Initial Disclosure Document.

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How do I opt-out of marketing?

We will only market to you if you have opted in via our application or information form. With all marketing methods, we provide an opt-out link within the marketing media, which is found at the end of the marketing media.

Alternatively, you can complete the form to opt out of marketing.

Please be advised this will NOT opt you out from receiving communications from us regarding your Capalona application.

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How quick is the application process?

Capalona’s application process only takes a few minutes to complete. Once you have completed your application with us, you will instantly see the lenders your business will likely qualify for. Searching is fast, free and accessible 24 hours a day.

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Can I apply with more than one lender?

Yes. If you are matched with multiple lenders you can decide to apply with as many or as few lenders as you wish to obtain quotes. You can always come back to your results at any time.

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Do I need to upload any supporting documents?

No, we don't require you to upload supporting documents as part of our application process, but the lenders you choose to proceed with may require additional documentation, such as business bank statements, financial accounts and proof of ID.

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How much can my business borrow?

You can apply to borrow from £1000 up to £1 million+. However, the amount your business can borrow will ultimately depend on the lender and your business's financial strength.

Our business loan matching platform will show you information about each lender, including an estimate of how much you could borrow. So you will know how much a lender may be willing to lend to you before you apply with them.

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How long can I borrow for?

We have a range of providers that offer short term funding up to 1 year to longer term funding up to 5 years+.

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Will my business qualify?

It depends on what finance solution you require as each of our funding partners have their own lending criteria. You can check your eligibility in minutes against a wide range of lenders without affecting your credit score.

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My business is a start-up, can you help?

Yes, we can. We have specialist funding partners who can help individuals in the early stages of planning or growing their start-up business.

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What can I spend the funds on?

Business funding must be used for business purposes only. For example, purchasing stock, buying new equipment, refurbishment, marketing costs or cashflow support - it's up to you what you spend it on!

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Why choose Capalona instead of a traditional broker?

Capalona is a digital loan matching broker and operates a “self-service” comparison platform without the need to speak to a human. You’re in control at all times, and you decide which funder you’d like to progress with in your own time, not us. There’s no broker fees, no pressure or bias!

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How can I apply?

You can apply online and see your results at any time. Simply fill in the details required (this shouldn't take more than 2 minutes) and submit the application - it's that simple!

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Capalona Account

How do I log into my Capalona account?

You can log in to your account here or by clicking 'Login' in the top menu of this website.

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How do I close a funding search application?

To close your Capalona funding search application, please follow these steps:

1. log in to your account here.
1. Go to '[Applications]'
2. Find the application you want to close
3. Click 'I want to close this funding search'

Alternatively, you can contact us.

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