Initial Disclosure Document

Last updated Oct 2024.

What is an Initial Disclosure Document?

The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA requires us to provide you with a document called an 'Initial Disclosure Document' about our services and our costs. This document is designed to be given to our customers considering buying certain financial products to decide if our services are right for you.

Here you will find information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us and what to do if you have a complaint.

Who are we?

We are one of the UK’s fastest-growing online business finance brokers, providing a reliable service for hundreds of businesses operating in the UK since 2014. We are a credit broker, not a lender. We do not provide finance directly to clients and at all times, act as an intermediary. As such, we will locate finance providers who are the providers of the appropriate financial services.

We are owned and operated by Sorodo Limited registered in England and Wales under company number 08039501.

What products do we offer?

We offer a wide range of commercial finance products, including:

Secured and Unsecured Business Loans, Cashflow Finance, Invoice Finance, Merchant Cash Advance, Startup Loans, Leasing and Asset Finance, Commercial Mortgages, Property Development Finance, Bridging Loans.

Whose products do we offer?

We only offer commercial finance solutions from a carefully selected panel of finance providers and we do not provide a whole of market comparison. You can view our finance providers here.

Which service will we provide you?

We help businesses access commercial finance from a range of finance providers. We don’t provide independent financial advice, meaning we cannot give you advice or recommend any financial products to you.

When you complete our application form, we will ask you for information to enable us to identify your needs based on the information you provide to us; we will match your business to finance providers and present you with information on a selection of finance solutions which may be available to you. The finance providers will contact you directly, and you will then need to make your own choice about how to proceed.

What will you have to pay us for our service?

We do not charge a fee for using our Services or our Site, but we will receive a commission (either a fixed fee or a fixed percentage of the amount you borrow) from finance providers for effecting such introductions. The commission amount may vary by finance provider, broker or product. For certain lenders we may have influence over the interest rate, and this may impact the total amount payable by you, the customer. Third-party brokers, however, may charge fees for their own brokerage services, but the broker will make this clear before proceeding.

The amount of commission we earn will be made available to you on written request to either:

E-mail: compliance@sorodo.co.uk

Postal Address: Sorodo Limited, St Andrews Park, Queens Lane, Bromfield Industrial Estate, Mold, Flintshire, CH7 1XB.

Who regulates us?

The Financial Conduct Authority (FCA) is the independent watchdog that regulates financial services.

Capalona.co.uk is a trading name of Sorodo Limited.

Sorodo Limited is Authorised and Regulated by the Financial Conduct Authority and is entered on the Financial Services Register under reference number: 774781.

Sorodo Limited is registered in England and Wales under company number 08039501. Registered office: St Andrews Park, Queens Lane, Bromfield Industrial Estate, Mold, Flintshire, CH7 1XB, UK.

Sorodo Limited is registered on the Register of Data Controllers with the Information Commissioner's Office number ZA160887.

Data Protection

To provide a service to you, we will need to gather information about your personal circumstances. The information you provide to us will be subject to the Data Protection Act 2018, including the General Data Protection Regulation ((EU) 2016/679).

We are registered for the processing of data on the Register of Data Controllers with the Information Commissioner's Office number ZA160887.

To provide a service to you, we will need to gather information about your personal circumstances. The information you provide to us will be subject to the Data Protection Act 2018, incorporating the General Data Protection Regulation ((EU) 2016/679).

A copy of our privacy policy can be found here.

Your Consent

We take your continuing use of our service as your consent to our terms of business as outlined in this Disclosure Document, as well as to our general terms of service. If you do not consent to these terms, please notify us immediately, and we will stop providing our services. For your own benefit and protection, you should read these terms carefully. If you do not understand any point, please ask for further information.

If you need further information, extra help or support please let us know and we will do our best to assist you.

Customer’s Duty

We rely on you the customer for the accuracy of statements, information and representations notified to ourselves. Please ensure all the information you provide to us is fully up to date, accurate and complete and does not omit anything which could be material to your application.

Ability to Pay

Lenders will assess your ability to pay. You should make us aware of any future changes that may affect your ability to make the payments detailed in your agreement. These changes will be communicated to the creditors lending unit for further consideration.

Health Issues and other challenges

If you have any health issues or anything else that could affect your ability to fully understand (the product) or commitment you are entering into, you should consider very carefully whether you need further time to consider this application or whether you would like a family member or friend to help you to make your decision. Please tell us if this is the case.

Missed Payments

Missed payments could possibly result in the risk of losing the asset which is the subject of the Finance Agreement and the loss this could entail. The repossession can take place without a court order. The repossession may not clear the debt owed.

What to do if you have a complaint?

We strive to provide you with a high level of service and are committed to being responsive to the needs and concerns of our customers. If you are not entirely satisfied with the service you have received from us, please let us know your concerns.

Our complaints procedure can be found here.

Are we covered by the Financial Services Compensation Scheme (FSCS)?

Your transaction may be covered by the FSCS for regulated transactions only. The FSCS is the UK's statutory Deposit insurance and investors compensation scheme for customers of authorised financial services firms. FSCS exists to protect customers of financial services firms that have failed. If the company you’ve been dealing with has failed and can’t pay claims against it, the FSCS may be used to pay compensation.

You can find out more about FSCS here.